Shipping policy
Shipping is FREE for orders over $35 (excluding furniture, oversized and bulk orders) to almost any location in Canada excluding remote territories and provinces.
For order values under $35, please use the following chart for freight costs:
| In Canada* | Expedited | Express | Priority |
|---|---|---|---|
| Orders under $35 | $6.95 + HST | $9.95 + HST | $14.95 + HST |
| Orders over $35 | FREE | $9.95 + HST | $14.95 + HST |
*Shipments to remote locations will be charged a different fee and can be reviewed during the checkout process.
Shipping Times
Shipping times are based on the date the package leaves our location, not from when you make the order. We do our best to process orders quickly, but during peak seasons your order may take one to two business days to be packaged and shipped from our fulfillment centre. Days are measured in business days, not including weekends or holidays.
Canada: Expedited shipping takes approximately 2-10 days and ExpressPost shipping usually takes less than a week depending on your location
Remote Areas
Remote locations are locations that Canada Post calls Air Stage Locations, places where mail must be airlifted for more than six (6) months of the year. Click here to view all postal codes and communities that are classified as Air stage locations.
There may also be additional shipping charges on orders depending on the size and bulk of the order. We will be sure to contact customers before any such charge is added, and we only do this very rarely.
Bright Bean is currently unable to accept returns from remote locations. If you have a problem with your order, please email hello@brightbeantoys.com or call 1-866-369-4022 to speak with a customer care representative.
Customers in remote locations can call 1-866-369-4022 and speak to a special customer care associate to learn more about our policies. Bright Bean Toys is trying very hard to offer the best service possible for our customers in remote areas.