Shipping & Returns

In Canada*	Expedited	Express	Priority
Orders under $35	$6.95 + HST	$9.95 + HST	$14.95 + HST
Orders over $35	FREE	$9.95 + HST	$14.95 + HST

*Shipments to territories and remote locations will be charged a different fee and can be reviewed during the checkout process. 

 

Shipping Times

Shipping times are based on the date the package leaves our location, not from when you make the order. We do our best to process orders quickly, but during peak seasons your order may take one to two business days to be packaged and shipped from our fulfillment centre.  Days are measured in business days, not including weekends or holidays.

Expedited shipping takes approximately 2-10 days and ExpressPost shipping usually takes less than a week depending on your location

 

Returning a Product

Not completely satisfied with your purchase? Our goal is to make your shopping experience convenient, affordable and enjoyable. We accept returns of unopened products up to 45 days after the date of purchase.

To receive authorization for a return, please contact customer service at hello@brightbeantoys.com to obtain a Return Authorization number known as an RA number. Once you receive an RA number, please ship the item(s) back within 14 business days or the RA number will become null and void.

Please note that we do not refund shipping costs on returns and/or exchanges, unless there was a processing error on our behalf. 

 

Refunds

We'll notify you of your refund or credit via e-mail after we've received and processed the returned item. You can expect a refund or credit in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.

 

Damaged or Defective Products

If you have received damaged, defective, or incorrectly shipped merchandise, please notify customer service at hello@brightbeantoys.com within 48 hours up receipt of the order. If you receive a parcel that appears damaged in any way, please report a “Possible Hidden Damage” to the delivery agent before signing and they will register it on the freight bill.  When reporting any damage or shortage to us, please provide us with your customer and order number, which can be found printed on your packing slip.

 

Remote Areas

Remote locations are locations that Canada Post calls Air Stage Locations, places where mail must be airlifted for more than six (6) months of the year. Click here to view all postal codes and communities that are classified as Air stage locations.

There may also be additional shipping charges on orders depending on the size and bulk of the order. We will be sure to contact customers before any such charge is added, and we only do this very rarely.

Bright Bean is currently unable to accept returns from remote locations. If you have a problem with your order, please email hello@brightbeantoys.com or call 1-866-369-4022 to speak with a customer care representative.

Customers in remote locations can call 1-866-369-4022 and speak to a special customer care associate to learn more about our policies. Bright Bean Toys is trying very hard to offer the best service possible for our customers in remote areas.

 

Curbside PIck Up

Curbside Pick Up makes getting your order even easier and helps you save on those unwanted shipping costs! Note, this option is available for those in the Greater Toronto Area only.

 

To get curbside pick up, simply:

1. Place your order online and select Standard Shipping
2. Email hello@brightbeantoys.com or call 1.866.369.4022 for Pick Up requests
3. We will refund you the Shipping charge
4. Once your order is ready to pick up, an email notification will be sent to you letting you know the order is ready at our warehouse.
5. Pick up your order at 7-50 West Wilmot St. in Richmond Hill, Ontario.
6. Have your order confirmation number and ID ready for proof of purchase.

Please note: Items will be held for 7 days.  If no pick up has been made, we have the right to cancel the order and the items will return to stock. 

If you wish to cancel your order, simply email us at hello@brightbeantoys.com.

 

Curbside Pick Up Hours

Monday to Friday from 10:00 am to 5:00pm.  Not including statutory holidays.

 

Porch Piracy

Bright Bean is committed to ensuring every customer receives their order. We understand that package theft (Porch Piracy) is a frustrating reality. This policy applies to packages that carrier tracking confirms as "Delivered" (often with photo proof), but which the customer maintains were never physically received (Defined as Delivered but Missing, or DBM). Please note that Bright Bean retains liability until the item is successfully received by the customer, or until delivery is completed according to the customer's explicitly chosen secure method (Signature Required or Secure Pickup).

 

Customer Reporting Requirements:

1. Time Limit: The customer must report a DBM package within 7 calendar days of the carrier-confirmed delivery date. Claims reported outside this window may be denied.

2. Preliminary Steps: Before filing a claim, the customer must confirm they have performed a comprehensive search, including checking with neighbors, household members, and any designated safe drop locations.

3. Wait Period: Bright Bean requires a 48-hour waiting period from the time the DBM claim is filed to allow for potential mis-scans or delayed carrier returns.

 

Bright Bean Investigation and Compensation:

Upon receiving a DBM claim, Bright Bean will immediately initiate an internal investigation, using the carrier’s photo proof and geo-data to verify the attempted delivery location. We will file a claim with our third-party shipping insurance provider. Once the internal investigation confirms the package is likely stolen, Bright Bean guarantees that we will issue a full refund or send a replacement item, at the customer's discretion, following the timelines outlined in our internal matrix.

 

Deterrence and High-Value Claims:

For high-value orders (total value exceeding $150 CAD) or for any address that has previously filed an unverified DBM claim, Bright Bean requires the customer to provide a formal police report case number prior to compensation being finalized. This step is necessary for fraud deterrence and insurance documentation. Failure to provide a police report case number in these specified high-risk scenarios may result in the denial of the claim.